Frequently Asked Questions

Ordering

• What are the correct steps in placing an order?
• Is ordering on CollegeBabyShop.com secure?
• Can I order over the phone?
• How do I know I am ordering the correct sizes for my items?
• What if I am unable to complete the process of placing my order?
• Will I be notified if an item is on backorder?

My Account

• How do I check the status of my order?
• I forgot what I ordered from my last purchase, how do I find out?
• How do I sign up to receive CollegeBabyShop.com newsletters?
• How do I unsubscribe from CollegeBabyShop.com newsletters?
• I cannot remember my username or password. How can I retrieve it?

Payments

• What forms of payment are accepted?
• When will my credit card be charged?

Shipping

• How long will it be before I can expect my order to be delivered?

Products

• I want to purchase from you but I do not see the college I am looking for under "Shop by School," will you add my school to your website?

Returns

• If I receive an item from CollegeBabyShop.com as a gift and would like to return it for a different item or refund, how do I go about doing so?
• If I received an incorrect order or a defective item, what procedure should I follow?
• Does CollegeBabyShop.com issue refunds on returns and how many days do I have until I can no longer return an item?
• I am unsatisfied with my worn merchandise. Can I return it for a refund?
• Where do I mail returns?

Gifts

• Do you offer gift cards?
• Do you have advice on what I should buy?
• How does CollegeBabyShop.com select children to appear on its website?

Career Opportunities

• What career opportunities are available for CollegeBabyShop.com

Ordering

• You may either "Shop By School" or "Shop By Product."
• After selecting the item you would like to purchase, enter the quantity, color, and size you prefer.
• Then click on the "Add To Cart" button.  You can continue shopping or you can go straight to checkout.  Simply click check out and follow the prompts for an easy, hassle free checkout!
• You will receive an email confirmation of your order after you checkout.

My Account

Payments

Shipping

Products

Returns

For more information, please refer to our Return Policy.

If I receive an item from CollegeBabyShop.com as a gift and would like to return it for a different item or refund, how do I go about doing so?

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You may return or exchange your purchase only within 14 days of receipt by you. Please contact our Customer Service Department within 14 days from delivery by email at support@collegebabyshop.com.

If I received an incorrect order or a defective item, what procedure should I follow?

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Within 14 days from receipt of shipment, please take a photograph of the defective item and email the image to support@collegebabyshop.com; one of our friendly customer support agents will correspond with you to quickly resolve the error on our part. We are human, accidents rarely happen from time to time. 

Does CollegeBabyShop.com issue refunds on returns and how many days do I have until I can no longer return an item?

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RMA (Return Merchandise Authorization) Process

We are sorry to hear that a product you have purchased from CollegeBabyShop.com needs to be returned. We know what a hassle this can be, so we have designed our returns process to be as easy as possible.

Please contact customer service via email: support@collegebabyshop.com to begin the RMA (Return Merchandise Authorization) process of returning or exchanging any item.

Before beginning the RMA process of returning your items, please have your invoice number, account email address and the product(s) handy.

If you are not happy with your CollegeBabyShop.com purchase, we will accept a return for a refund or an exchange for the same product or another product, subject to the following conditions:

• You may return or exchange your purchase only within 14 days of receipt by you.

• All products must be returned in the condition you received with all original tags attached. UNWORN and NOT WASHED. Any items received by CollegeBabyShop.com in any other condition will not be exchanged or credited but will be returned to you upon payment by you of the shipping fee designated by CollegeBabyShop.com.

• Place product(s) to be returned in a padded envelope along with the RMA number written clearly on the outside of the package with a black marker. RMA numbers are only assigned to you through correspondence with Customer Service via email at: support@collegebabyshop.com.

• Please note that it takes 5 to 8 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. Typically funds take about 3 business days to reappear back onto your card. You will receive an e-mail from CollegeBabyShop.com confirming your refund has been processed.

• Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. As a convenience, we will email you a pre-paid label after we charge your credit card a flat rate fee of $5.99 for the shipping label. CollegeBabyShop.com will, however, pay the return shipping costs/fees if the return is a result of our error (incorrect or defective item).

• Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

• Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.

• All returns will only be credited to the original purchasing credit card number.

Please email us at support@collegebabyshop.com for a Returns and Exchange form.

Item must be unworn with all original tags attached. Shipping charges on returns are at the purchaser’s expense. Shipping charges are not included in the refunded price.

I am unsatisfied with my worn (and/or washed) merchandise. Can I return it for a refund?

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We do not offer exchanges or returns to worn and/or washed merchandise

Item must be UNWORN and NOT WASHED with all original tags attached.

Where do I mail returns?

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After the customer initiates a request for a RMA (Return Merchandise Authorization) request, you will receive an RMA#. One of our customer service representatives will email you a return label you can print off and attach to the package being returned, please clearly write on the package with a black marker your RMA#.

Gifts

Do you offer gift cards?

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Yes, click on Gift Cards and you can send $10, $15, $20, $25, $50, $75, or $100 gift cards to anyone! The gift card will be delivered to your recipient’s e-mail inbox with the e-mail address you provide.

Our beautifully designed CollegeBabyShop.com Gift Cards are also available for purchase any time online.

Do you have advice on what I should buy?

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Follow us on Facebook at www.facebook.com/collegebabyshop

Follow us on Twitter: @CollegeBabyShop

Join in on the conversation and follow us for updates on specials, featured items of the week, and fun pictures our fans upload of their little one wearing CollegeBabyShop.com team apparel.

How does CollegeBabyShop.com select children to appear on its website?

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Many of the children appearing on CollegeBabyShop.com are personal friends of company employees.

Please reference the "Baby Contest" as an opportunity for your child to be featured on our website or on social media fan pages. It is truly a fun experience.

Career Opportunities