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  FREE SHIPPING  FOR ALL ORDERS OVER $75 **

Frequently Asked Questions

Ordering

My Account

Payments

Shipping

Products

Returns

Gifts

Career Opportunities

Ordering

What are the correct steps in placing an order?

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  • You may either "Shop By School" or "Shop By Product."
  • After selecting the item you would like to purchase, enter the quantity, color, and size you prefer.
  • Then click on the "Add To Cart" button.  You can continue shopping or you can go straight to checkout.  Simply click check out and follow the prompts for an easy, hassle free checkout!
  • You will receive an email confirmation of your order after you checkout.
Is ordering on CollegeBabyShop.com secure?

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Yes, CollegeBabyShop.com has your security and privacy well protected with the proper standards in place. The information collected to open your an account is well guarded and is used to fulfill your order and contact you if necessary. Please refer to our Privacy Policy for complete information and details on our security measures. No online data transmission can be guaranteed to be 100% secure; but strict adherence is followed to the best of our ability to do so.

Can I order over the phone?

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Inbound phone calls are not available for Customer Service at this time. However, if you email us support@collegebabyshop.com and would like to schedule a call with one of our representatives to order; we will be glad to help assist in the ordering process from 9:00am – 4:00pm EST daily (except holidays) Eastern Standard Time.

How do I know I am ordering the correct sizes for my items?

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Please refer to our Size Chart for detailed information.

What if I am unable to complete the process of placing my order?

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Please contact Customer Service by sending an email to support@collegebabyshop.com

Will I be notified if an item is on backorder?

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Yes, CollegeBabyshop.com will notify you by email if an item you have ordered is on backorder. CollegeBabyShop.com does everything possible to maintain its inventory and be ready to ship. If this situation does arise, you will only be charged for the items that are shipped.

A representative from CollegeBabyShop.com will contact you via email to inform you when the item is in stock and you will decide whether or not to proceed with the backorder shipment.

My Account

How do I check the status of my order?

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Click "My Account" on the top of the webpage, enter your login information, and click on View Cart to see if your order has shipped.

Or you may click on the tracking number found in your confirmation email and you will be directed to FedEx.com to track your package.

I forgot what I ordered from my last purchase, how do I find out?

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Click "My Account" on the top of the webpage, enter your login information, and click on “Order History” to view purchases made under your account.

How do I sign up to receive CollegeBabyShop.com newsletters?

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Sign up at the bottom of the webpage to begin receiving monthly newsletters. Purchase not required to join the monthly newsletter mailing list.

How do I unsubscribe from CollegeBabyShop.com newsletters?

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You may change your email preferences by selecting the Unsubscribe link at the bottom of any email you receive from us.

I cannot remember my username or password. How can I retrieve it?

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You can have your username and temporary password sent to the email address on file by selecting the "Forgot Username" or "Forgot Password" in the "My Account" tab at the top of the navigation bar.

Payments

What forms of payment are accepted?

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CollegeBabyShop.com only accepts payment by the following credit cards: Visa, MasterCard, Discover and American Express.

We also accept payment by CollegeBabyShop.com Gift Cards.

Cash on Delivery (COD) is not available.

Please note that if you do not have a credit card, any Debit Card or an ATM card with the MasterCard or Visa logo is acceptable. Only one credit card can be used per transaction and the credit card billing address must be in the same country as the ship to address.

We do not ship to addresses outside the United States. We do not accept PayPal.

When will my credit card be charged?

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CollegeBabyShop.com charges your credit card only when your order ships.

Shipping

How long will it be before I can expect my order to be delivered?

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Orders will be processed within 1-3 business days that are received before 12:01 pm Eastern Standard Time after payment verification. You will receive a shipping confirmation email with tracking number after your order has been processed.

If you would like to receive your order sooner, more options are available to choose from at the time of check out. Or you may email support@collegebabyshop.com for further assistance.

Products

I want to purchase from you but I do not see the college I am looking for under "Shop by School", will you add my school to your website?

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Please email us at support@collegebabyshop.com and let us know which school you are interested in. Chances are we are in the process of adding your school of interest to CollegeBabyShop.com.

Returns

For more information, please refer to our Return Policy.

If I receive an item from CollegeBabyShop.com as a gift and would like to return it for a different item or refund, how do I go about doing so?

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You may return or exchange your purchase only within 14 days of receipt by you. Please contact our Customer Service Department within 14 days from delivery by email at support@collegebabyshop.com.

If I received an incorrect order or a defective item, what procedure should I follow?

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Within 14 days from receipt of shipment, please take a photograph of the defective item and email the image to support@collegebabyshop.com; one of our friendly customer support agents will correspond with you to quickly resolve the error on our part. We are human, accidents rarely happen from time to time. 

Does CollegeBabyShop.com issue refunds on returns and how many days do I have until I can no longer return an item?

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RMA (Return Merchandise Authorization) Process

We are sorry to hear that a product you have purchased from CollegeBabyShop.com needs to be returned. We know what a hassle this can be, so we have designed our returns process to be as easy as possible.

Please contact customer service via email: support@collegebabyshop.com to begin the RMA (Return Merchandise Authorization) process of returning or exchanging any item.

Before beginning the RMA process of returning your items, please have your invoice number, account email address and the product(s) handy.

If you are not happy with your CollegeBabyShop.com purchase, we will accept a return for a refund or an exchange for the same product or another product, subject to the following conditions:

  • You may return or exchange your purchase only within 14 days of receipt by you.

  • All products must be returned in the condition you received with all original tags attached. UNWORN and NOT WASHED. Any items received by CollegeBabyShop.com in any other condition will not be exchanged or credited but will be returned to you upon payment by you of the shipping fee designated by CollegeBabyShop.com.

  • Place product(s) to be returned in a padded envelope along with the RMA number written clearly on the outside of the package with a black marker. RMA numbers are only assigned to you through correspondence with Customer Service via email at: support@collegebabyshop.com.

  • Please note that it takes 5 to 8 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. Typically funds take about 3 business days to reappear back onto your card. You will receive an e-mail from CollegeBabyShop.com confirming your refund has been processed.

  • Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. As a convenience, we will email you a pre-paid label after we charge your credit card a flat rate fee of $5.99 for the shipping label. CollegeBabyShop.com will, however, pay the return shipping costs/fees if the return is a result of our error (incorrect or defective item).

  • Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

  • Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.

  • All returns will only be credited to the original purchasing credit card number.

Please email us at support@collegebabyshop.com for a Returns and Exchange form.



Item must be unworn with all original tags attached. Shipping charges on returns are at the purchaser’s expense. Shipping charges are not included in the refunded price.

I am unsatisfied with my worn (and/or washed) merchandise. Can I return it for a refund?

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We do not offer exchanges or returns to worn and/or washed merchandise

Item must be UNWORN and NOT WASHED with all original tags attached.

Where do I mail returns?

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After the customer initiates a request for a RMA (Return Merchandise Authorization) request, you will receive an RMA#. One of our customer service representatives will email you a return label you can print off and attach to the package being returned, please clearly write on the package with a black marker your RMA#.

Gifts

Do you offer gift cards?

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Yes, click on Gift Cards and you can send $10, $15, $20, $25, $50, $75, or $100 gift cards to anyone! The gift card will be delivered to your recipient’s e-mail inbox with the e-mail address you provide.

Our beautifully designed CollegeBabyShop.com Gift Cards are also available for purchase any time online.

Do you have advice on what I should buy?

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Follow us on Facebook at www.facebook.com/collegebabyshop

Follow us on Twitter: @CollegeBabyShop


Join in on the conversation and follow us for updates on specials, featured items of the week, and fun pictures our fans upload of their little one wearing CollegeBabyShop.com team apparel.

How does CollegeBabyShop.com select children to appear on its website?

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Many of the children appearing on CollegeBabyShop.com are personal friends of company employees.

Please reference the "Baby Contest" as an opportunity for your child to be featured on our website or on social media fan pages. It is truly a fun experience.

Career Opportunities

What career opportunities are available for CollegeBabyShop.com?

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We welcome inquiries from energetic and enthusiastic individuals who will work to build a great company for the CollegeBabyShop.com team. To join our team, please email your resume to: careers@collegebabyshop.com for opportunities in our corporate office.