If you are not happy with your CollegeBabyShop.com purchase, we will accept a return for a refund or an exchange for the same product or another product, subject to the following conditions:
- Please contact customer service at 1-800-772-4617 to begin the process of returning or exchanging any item.
- You may return or exchange your purchase only within 14 days of receipt by you.
- All products must be returned in the condition you received with all original tags attached. Any items received by CollegeBabyShop.com in any other condition will not be exchanged or credited but will be returned to you upon payment by you of the shipping fee designated by CollegeBabyShop.com.
- Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from CollegeBabyShop.com confirming this.
- Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility with additional 30% re-stocking fee. CollegeBabyShop.com will, however, pay the return shipping costs/fees if the return is a result of our error (incorrect or defective item).
- Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
- Send the return to our address:
7742 Spalding Drive #360
Norcross, Georgia 30092
- Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.
- All returns will only be credited to the original purchasing credit card number.