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Return Policy - RMA (Return Merchandise Authorization) Process

We are sorry to hear that a product you have purchased from CollegeBabyShop.com needs to be returned. We know what a hassle this can be, so we have designed our returns process to be as easy as possible.

Please contact customer service via email: support@collegebabyshop.com to begin the RMA (Return Merchandise Authorization) process of returning or exchanging any item.

Before beginning the RMA process of returning your items, please have your invoice number, account email address and the product(s) handy.

If you are not happy with your CollegeBabyShop.com purchase, we will accept a return for a refund or an exchange for the same product or another product, subject to the following conditions:

  • You may return or exchange your purchase only within 14 days of receipt by you.

  • All products must be returned in the condition you received with all original tags attached. UNWORN and NOT WASHED. Any items received by CollegeBabyShop.com in any other condition will not be exchanged or credited but will be returned to you upon payment by you of the shipping fee designated by CollegeBabyShop.com.

  • Place product(s) to be returned in a padded envelope along with the RMA number written clearly on the outside of the package with a black marker. RMA numbers are only assigned to you through correspondence with Customer Service via email at: support@collegebabyshop.com.

  • Please note that it takes 5 to 8 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. Typically funds take about 3 business days to reappear back onto your card. You will receive an e-mail from CollegeBabyShop.com confirming your refund has been processed.

  • Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. As a convenience, we will email you a pre-paid label after we charge your credit card a flat rate fee of $5.99 for the shipping label. CollegeBabyShop.com will, however, pay the return shipping costs/fees if the return is a result of our error (incorrect or defective item).

  • Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

  • Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.

  • All returns will only be credited to the original purchasing credit card number.